American Freight Furniture and Mattress in Harrisburg, PA Open now

Reviews about American Freight Furniture and Mattress

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  July 31, 2020, by Myra McCoy
  I have purchased things here before but was now in need of a cheap sofa, coffee table set and floor lamp. I came in yesterday to purchase the coffee table set. I verified that the item was in stock and paid for it while a warehouse person went to get it. While there I inquired about an advertised small living room set for $398. I was told they didn't have it in stock but could order it. I have done business with these folks before and know that cash and carry is the best policy so that was out of the question. There was, however, a small sofa for $197 that was cash and carry. I looked at it, agreed that it would probably work for me, and said I would return today to purchase. I rented a Uhaul to pick it up since delivery with these folks is iffy. I arrived at the store, ready to purchase with cash and have the sofa loaded onto the truck. All of a sudden the price jumped up to $250. When I asked why the overnight $50 price increase I was told that the computer changes prices all the time, that actually it was a $100 price difference and the real price was $298, but since the price was misquoted to me the sales associate would give me a discount and bring the price "down' to $248, still $50.00 more than the price I was quoted. I ended up purchasing the sofa anyway as I am on a budget and it will work for me. Not exactly high end but for a single person it's OK. However buyer beware here. NEVER do layaway and NEVER order anything. Come ready to buy and transport it yourself. On a brighter note, my floor lamp matches my sofa and end tables and that was priced as quoted. Side note, the staff will ask you to post good reviews. I posted on HONEST one based on my experience today. Bottom line: if you do business here know what you are doing and with whom you are dealing, don't expect high end top quality furniture because u will not get that here. If you want white glove delivery service, high quality, and good service go elsewhere. But be prepared to pay more too.
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  December 07, 2019, by Lillian Rios
  I purchased furniture at this store on October 28th, 2017. I was told it will take 2-3 wks for delivery. 3 wks into waiting, i went into to store for a refund and was told that their corporate office has to approve the refund. I was shown on my reciept a section where it stated that a min of 4 wks delivery is required for Layaway, I paid cash and advised them that the 4 wks did not pertain to me. After arguing certain point on the receipt the store delivered a love seat and tables from my order. It is now 5 wks, I still do not have my sofa and after speaking with someone in corporate I was told that the company does not have the sofa I paid for and that all sales are final and will not get a refund. That they will see what they can do for me and that I may select other furniture if I wanted to. As I check the terms and policies it states people who choose layway will recieve a full refund if product is unavailable. Once again I paid full price in cash and do not understand why I am not entitled to a refund if the product is not available. I am willing to have the store come pick up what they have delivered but I wpuld like a full refund so that i can go else where with my business.